You can browse through the guide questions that can help nail down the problem that you are experiencing. The app will then describe to you what could possibly be causing the problem, as well as the settings that you need to alter to fix the problem.
In the example below, the phone has a Bluetooth connectivity problem because Bluetooth is not turned on; the screen also shows the path to the right Settings screen. This will provide information such as the device ID, the Wi-Fi address, and the like.
In some instances, there might be problems with your device that the app could not help you solve. This could mean that you need a technician to check your phone.
In other instances, users may not be able to use the tool at all and therefore need live assistance. The Samsung Diagnostics tool can be a big help to you if you are an owner of a Samsung-made Android device. One of the best things about it is that it is absolutely free. Just go to the Android Market and download the app right away.
With this app, you can diagnose your Samsung devices on-the-go, anytime, and anywhere. By Ken East. Apps How To. Go back to the main test page. Exit this test by tapping this screen once and head back to the primary test screen. The flash is activated by default, and the test photo gets saved in Gallery. After the camera testing is done, head back to the diagnostic screen by tapping the back button once.
This button can be taped to see a test page for a range of sensors — including barometer, accelerator, magnetic sensor, gyroscope, and more. Another way is to use a graph to measure how accurately the movements are being detected by a sensor when the device is shaken up and down. Gyroscope always measures the rotation of a smartphone and functions alongside an accelerometer to paint a total picture of casual movement.
As the name depicts, the sensor is responsible for detecting light ambient. Three levels should then register, starting from dim level one to extreme brightness level three. This tests the proximity sensor of Galaxy handsets. Users just need to cover the top of their phone with their hand to test this feature.
The screen should become screen if the proximity sensor functions, so uncover it to go back to the white screen and launch another test. The test sees the functioning of the magnetic sensor of a handset. For instance, the magnetic sensor is situated on the to-left corner on Galaxy S8.
Wait for magnetic spikes to appear when a magnet is close to magnetic sensors. The sensor is mostly used for tracking altitude. However, it also helps users with GPS readings by increasing their accuracy.
This tests analyzes the heart rate monitor of your smartphone and can be performed in two different ways. This test is known to test the fingerprint scanner.
Conducting this test places your device in sleep mode. The touchscreen is the most vital part of any handset, and is needed to interact with the phone. Next, complete the box X marked by tracing the squares on the screen, which should start becoming green.
Alternatively, the volume up button can be pressed to head back to the main test Samsung page. Sub Key plays the role of testing hardware buttons , along with virtual home buttons if you have S8 or Note 8. However, it should be noted that any photos snapped during the tests will be saved to the gallery, so delete them if you intended to use them just for testing.
Once the selfie cam test is done, tap on the back button twice to open the main testing page. Perhaps your Samsung device is equipped with sensors that identify your grip. Leave the grip when prompted.
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