Process improvement program manager sitel

Assistant Director. Assistant Manager. Call Center Manager. Call Center Supervisor. Communication Specialist. People Centric Sr. Sitel along with Customer experience prioritizes Employee Experience as well. Focused to deliver Business objectives along with nurturing its human talent. Was this review helpful? Ensures that the overall project solution is of acceptable quality. Proactively manages scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures.

Defines and collects metrics to give a sense of how the project is progressing and whether the deliverables produced are acceptable. Manages the overall work plan to ensure work is assigned and completed on time and within budget.

What you need to have. Mandatory green belt certified. Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations. Strong interpersonal skills demonstrating the ability to work independently and with a cross-functional team. Strong understanding of the call center industry and operations. Job Category. Create Alert. Apply now » Apply now Start apply with LinkedIn. Please wait Continuous Improvement Manager.

Req ID : Principle duties include: Meets all project goals Quality, Delivery, and Cost Identifies, tracks, and manages project tasks, and resolves project issues. Identifies, manages, and mitigates project risk. Ensures that the overall project solution is of acceptable quality. Skills: Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations.

Heredia Costa Rica. Our communities. Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global companies and their end customers. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.

Hit enter to search or ESC to close. Visit www. Process Engineering Improvement Manager. Objective If you have knowledge of ITIL and management techniques, apply to our position and help us deliver successful planning and execution of the lifecycle management programs.

Hard skills Advanced English Speaker. ITIL foundations certification required or proven experience must.